Visitor Services Associate

Hirshhorn Museum and Sculpture Garden, Smithsonian Institution

hirshhorn.si.edu

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Now entering its fifth decade, the Hirshhorn Museum and Sculpture Garden is a leading voice for contemporary art and culture. Located in the heart of Washington, DC, on the National Mall, the Hirshhorn is free to all. As one of the most visited modern art museums in the U.S., we seek to share the transformative power of modern and contemporary art by creating meaningful, personal experiences in which art, artists, audiences and ideas converge. Through groundbreaking exhibitions, events, research, and acquisitions, we create the space where people encounter the most important artists of the 21st century.

Hirshhorn Visitor Services Associates aim to facilitate and create a superior museum experience for every visitor. During the museum’s public hours Visitor Service Associates help execute ongoing safety and security efforts, visitor services, and day to day ﬂoor operations. Visitor Service Associates also engage with our visitors to tailor and enrich their experiences and support public and special events.

Responsibilities

DELIVERABLES

Responsibilities include:

Ensure individual tasks as part of ﬂoor operations are completed and on time.
Ensure security, and safety procedures and protocols are adhered to in assigned areas.
Facilitate entry operations including: Day to day on-site pass sales and distribution, Check-in for groups, tours, special events, General admission, and check-in for groups, tours, special events, programs and exhibitions.
Assist visitors in planning and navigating their museum experience.
Assist with the day-to-day maintenance of visitor amenities such as public lockers and charging stations.
Promote, demonstrate, and provide technical assistance with the web-based guide Hirshhorn Eye.
Ensure visitor ﬂow through the museum meets safety and accessibility standards, while being easy and eﬃcient to transverse.
Address visitor challenges, concerns, comments, and complaints and actively troubleshoot issues as they happen. Escalate issues to Visitor Services Leads as necessary.
Communicate to and alert the proper museum contacts as necessary regarding emerging situations in the museum.
Assist in monitoring and maintaining all Visitor Services supplies and equipment.
Contribute to a welcoming environment for volunteers.

Requirements

Weekend availability is required

How to Apply

The Hirshhorn Museum and Sculpture Garden will be releasing a Request For Quote (RFQ) to award multiple contracts for Visitor Services Associate services. The contracts will include services over a six month to two-year period beginning in May 2024. Part-time and full-time work is required. Regular weekend availability is essential for meeting unit’s needs. The contract includes on site work in Washington, DC.

Bids will be collected via an RFQ Quote Sheet which will be in included in the RFQ package upon release. Materials also include a statement of work outlining the contract’s specific services and deliverables, and details on how to submit proposals for consideration.

The RFQ will be released Thursday, March 21, 2024. Individuals and parties who express interest will be emailed information including a quote sheet to complete and submit for consideration.

Those interested may also email HirshhornExperience@si.edu in response to this posting to request RFQ information or with questions.

Parties who indicate interest will be emailed the RFQ upon its release. All proposals are due Thursday, March 28, 2024 at 9:00am.

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